Question 1

How quickly can robots be deployed at our site?

Accepted Answer

The schedule depends on the site, robot, integration scope and training requirements. Hensung confirms a realistic timeline after reviewing the facility and workflow.

Question 2

Do you provide operator training?

Accepted Answer

Yes. Hensung provides operator handover and training as part of a suitable deployment plan. The exact training scope is confirmed in the project proposal.

Question 3

What does after-sales support include?

Accepted Answer

The company profile lists 24/7 on-site technical assistance, maintenance, parts replacement and ongoing software upgrades. The service plan is confirmed for each project.

Question 4

Can robots integrate with our BMS, CCTV or lifts?

Accepted Answer

Integration depends on the selected robot, building systems, interfaces and site permissions. Hensung assesses these requirements before confirming compatibility and scope.

Question 5

Do the robots support Arabic?

Accepted Answer

Language capability depends on the robot and its approved configuration. Ask the Hensung team to demonstrate the required Arabic or English workflow before selection.

Question 6

Is rental available?

Accepted Answer

Hensung presents rental services for selected project requirements. Availability, duration and operator support are confirmed for each enquiry.

Question 7

What ROI should we expect?

Accepted Answer

Return on investment varies with area, task frequency, labour model, operating hours and support requirements. A site assessment can establish a project-specific business case without promising a fixed payback period.

Question 8

Can we see a live demo before purchasing?

Accepted Answer

Yes. Use the website form or WhatsApp to request a product demonstration. The team will confirm the appropriate robot, location and available date.

Specification	Hensung C5	SW55	J20
Class	Commercial floor cleaning	Commercial floor cleaning	Compact commercial floor cleaning
Catalogue feature	Sweeping · scrubbing · dry mopping	Sweeping · scrubbing · vacuuming · dust-mopping	Sweeping · vacuuming · water-recycled mopping
Navigation / safety	Hybrid LiDAR + visual perception	Facility-infrastructure connectivity	QR-code scan-to-start
Published specification	Zero-touch automated docking	Up to 16.5 h duty cycle	Navigates aisles from 400 mm
Listed applications	Hotels · offices · malls · transit hubs	Hotels · offices · malls · residences	Hotels · retail · offices · entertainment
Additional specification	Not stated in catalogue	4 L waste bin · 7.5 L dust bag	Not stated in catalogue

Compare all nine official robots.